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Frequently Asked Question – FAQ

Who is Pipe A Porter?

Pipe A Porter, premium partner with Savinelli, is an e-commerce platform for pipe lovers. On our pages, all Savinelli production of pipes and accessories is available. In the Lifestyle section is shown a small leather goods line branded Savinelli and other “pipe” design accessories.

How do I pay?

Pipe A Porter is using PayPal as payment system. Throughout PayPal is possible to pay with credit card: Visa, Mastercard and American Express. In addition, PayPal account can be used.

For Italian clients is also available as payment method, wire transfer.

How long will it take to ship and receive my order?

Order is processed immediately and shipped within 24 hours. UPS, our courier service, will deliver usually in 2 days within Italy and 5-6 days in Europe.

Free shipping?

Yes, Pipe A Porter offers free shipping in Italy for orders of at least 99€ and Europe for orders of at least 150€

How much will the shipment cost me?

The shipment cost in Italy is 6,90 € and in others countries start from 15€. UPS will ship the order and we will communicate you the tracking number.

Where do you ship?

Pipe A Porter ships in the following countries: Argentina, Australia, Austria, Belgio, Bielorussia, Bolivia, Brasile, Bulgaria, Canada, Cile, Cina, Cipro, Colombia, Corea del Sud, Costa Rica, Croazia, Danimarca, Ecuador, Estonia, Finlandia, Francia, Germania, Giappone, Grecia, Guatemala, Irlanda, Italia, Lettonia, Liechtenstein, Lituania, Lussemburgo, Malesia, Malta, Messico, Monaco, Norvegia, Paesi Bassi, Paraguay, Perù, Polonia, Portogallo, Portorico, Regno Unito, Repubblica Ceca, Romania, Serbia, Singapore, Slovacchia, Slovenia, Spagna, Stati Uniti, Svezia, Svizzera, Turchia, Ucraina, Ungheria, Uruguay, Venezuela

Taxes and custom additional cost?

As stated in the sale condition, it is customer responsibility to pay any additional tax or duty due on its order. For more information please visit our section Sales Condition

Which is your return policy?

Please refer to the section Sale Condition

I have found a problem on your website, to whom I have to write?

For any kind of issue you may write to sales@pipeaporter.com

How to clean my pipe?

Visit our section Pipe Maintenance

How do I smoke a pipe?

Visit our section How to smoke a pipe

Which kind of hole do I need to choose?

The choice of the hole is based on your way of smoking the pipe. 6mm hole has a convertible system that you may decide to smoke with balsa or using an adaptor, without filter.

9mm Savinelli is for whom prefer to smoke the pipe with a filter, balsa filter.

What is the Lifestyle section?

This section offers a small leather goods line and accessories branded Savinelli. This line developed by Pipe A Porter is exclusively sold on our website. The idea of this section is developing items with the pipe at the center of the design. For this reason, every leather product got a metal pipe on them to giving to our product a distinctive and identifying character. Products 100% designed and made in Italy, with values including history, passion, fancy, elegance, and attention to every detail which makes these objects stand the test of the times.


Pipe A Porter
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Savinelli S.r.l.


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From monday to friday 10:00am - 05:00pm (CEST TIME) 

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